Refund policy

At PBJ Paws Club, we stand behind the quality of our products. Because many items are made to order and/or fulfilled through third-party partners, we only accept returns or issue replacements for items that arrive defective, damaged, or incorrect.

Returns
We accept returns only for items that are:

  • Defective (e.g., printing flaws, manufacturing defects),
  • Damaged in transit, or
  • Incorrect (wrong item/size/color received versus what you ordered).

We do not accept returns for:

  • Buyer's remorse or change of mind
  • Ordering the wrong size, color, or style
  • Items that do not fit as expected
  • Minor variations in color/print placement due to screen settings or production process
  • Normal wear and tear, misuse, or damage after delivery

Return window
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@pbjpawsclub.com with the following:

  • Your order number
  • A brief description of the issue
  • Clear photos showing the defect/damage/incorrect item (include the product and packaging if damage occurred)

Please note that returns will need to be sent to the following address: The UPS Store PMB 207, 10 Green St, Unit-4, Woodbridge, NJ 07095 

If your return is accepted, we’ll provide instructions for the next steps. Do not send items back without approval, as unauthorized returns may not be processed.

You can always contact us for any return question at support@pbjpawsclub.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unless otherwise required by law, the following items are non-returnable and non-refundable except when defective, damaged, or incorrect:

  • Items marked final sale
  • Gift cards
  • Digital products (if applicable)
  • Personalized or custom items (if applicable)

Exchanges
We do not offer standard exchanges. If your item qualified due to a defect, damage, or fulfillment error, we will offer a replacement or a refund at our discretion.

Refunds
We will notify you once we’ve received and inspected your return. If verified as defective, your refund will be approved, and you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@pbjpawsclub.com.

Chargebacks and disputes
If you have an issue with your order, please contact us first at  support@pbjpawsclub.com so we can help. Filing a chargeback without contacting us may delay resolution and can affect your eligibility for a refund or replacement.

Contact
For all return or refund inquiries, contact:
PBJ Paws Club
Email: support@pbjpawsclub.com