Shipping policy

Thank you for shopping with PBJ Paws Club. This Shipping Policy explains our order processing timeline, estimated shipping times by destination, tracking, and what to do if there’s an issue with your delivery.

1) Order Processing Time

All orders require 1-3 business days to process before shipping. Processing includes order verification, production/packing, and preparing your package for carrier pickup.

  • Processing days are Monday-Friday, excluding holidays.

  • Processing time is separate from shipping time. Delivery estimates begin once your order has shipped.

2) Shipping Destinations & Estimated Delivery Times

We currently ship to the destinations below. Shipping times are estimates and are counted in business days after shipment:

  • United States: 2-5 business days

  • Canada: 5-10 business days

  • Australia: 10-30 business days

  • New Zealand: 10-30 business days

  • Singapore: 10-30 business days

Total estimated delivery time = 1-3 business days processing + shipping time above.

Please note: delivery timeframes may be impacted by carrier delays, peak seasons, weather events, or customs processing (international orders).

3) Shipping Rates

Shipping rates and available shipping options are shown at checkout and vary by destination, package weight, and items ordered.

4) Tracking

If tracking is available for your order, you’ll receive a tracking link by email once your order ships. Tracking updates may take 24-72 hours to appear after the label is created.

5) Customs, Duties, and Taxes (International Orders)

International shipments may be subject to customs duties, taxes, and import fees charged by your country. These fees are not included in your order total unless stated otherwise at checkout and are the customer’s responsibility. Customs processing may also delay delivery beyond the estimated timeframe.

6) Address Accuracy & Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a package is returned due to an incorrect/incomplete address, refusal, or failure to collect from the carrier, we may be able to reship the order at the customer’s expense. If a refund is issued, original shipping costs (if any) may be non-refundable, where permitted by law.

7) Delivery Delays

After your order is handed to the carrier, delivery timing is controlled by the carrier. While PBJ Paws Club cannot guarantee delivery dates, we’re happy to assist with tracking and provide support if delays occur.

8) Lost, Stolen, or Missing Packages

If tracking shows delivered but you haven’t received your package, please check with household members, neighbors, building management, and your local carrier.

If you still can’t locate the package, contact us at support@pbjpawsclub.com within 7 days of the delivery confirmation so we can review next steps.

9) Damaged in Transit

If your order arrives damaged, contact support@pbjpawsclub.com within 14 days of delivery and include your order number plus clear photos of the item and packaging. We’ll review and, if eligible, arrange a replacement or other resolution.

10) Contact

For shipping questions, order status, or delivery concerns, contact:
PBJ Paws Club
Email: support@pbjpawsclub.com